Last updated: February 2026
1. Introduction
Maid2Matchs (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maid2matchs.com and use our cleaning services.
2. Information We Collect
Personal Information
We may collect the following personal information when you interact with our website or services:
- Name, email address, and phone number (via contact forms and booking requests)
- Property address and cleaning preferences
- Payment and billing information
- Communication history with our support team
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or source
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our cleaning services
- To process your bookings and communicate about your appointments
- To respond to your inquiries and provide customer support
- To send you promotional communications (with your consent)
- To analyse website usage and improve our user experience
- To comply with legal obligations and enforce our terms
4. Sharing Your Information
We may share your information with:
- Service providers: Cleaning professionals assigned to your booking
- Technology partners: Hosting, analytics, and payment processing services
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
7. Opt-Out of Targeted Advertising
We may use cookies and similar technologies for interest-based advertising. You can opt out of targeted advertising through the following methods:
- Adjusting your browser settings to block or delete cookies
- Using the opt-out tools provided by advertising networks such as the Digital Advertising Alliance (DAA) at optout.aboutads.info
- Using the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org
- Adjusting your Google Ads settings at adssettings.google.com
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@maid2matchs.com
- Phone: 1800 207 686
- Address: Brisbane, QLD, Australia